RETURN POLICY
Effective Date: October 26, 2026
At Clarity Stones, we want you to be completely satisfied with your purchase of our high-quality crystals, gems, and signature house blend candles. Please read our Return Policy carefully to understand your options and the terms of your purchase.
1. No-Return Policy on Specific Items
Due to the unique, natural, and energetic characteristics of our inventory, all sales of crystals, stones, minerals, and opened signature house blend candles are final. We do not accept returns or exchanges for these items unless they arrive damaged during transit.
2. Damages and Transit Issues
We pack every package with care to ensure safety. However, if your order arrives broken or damaged due to postal handling, please contact us immediately within 48 hours of delivery:
- Take clear photographs of the broken item and the shipping box packaging layout.
- Email the photo records along with your order details to contact@claritystones.com.
- Once verified, we will arrange for a replacement item or issue a store credit.
3. Shipping Fees and Handling Costs
Original shipping calculations applied at checkout are non-refundable. Customers are responsible for any return shipping rates required to return items to our facility unless explicitly stated otherwise by our support staff.
4. Contact Information
If you have any questions or require support regarding a transit issue, please reach out directly:
Clarity Stones LLC
Riverdale, Utah 84405, USA
Phone: 385-206-8239
Email: contact@claritystones.com